Policies and information

No Refund Policy (Binding Agreement)

At K9 Operations Dog Training, all services are sold on a strictly non-refundable basis. By purchasing, booking, or participating in any training program, session, package, or service, the client enters into a binding agreement and expressly agrees to the following terms:

1. No Refunds Under Any Circumstances

All payments made to K9 Operations Dog Training are final and non-refundable, without exception. This includes, but is not limited to, deposits, retainers, paid-in-full programs, installment payments, training packages, and individual sessions.

Refunds will not be issued for any reason, including but not limited to:

  • Perceived or actual lack of results
  • Behavioral outcomes not meeting expectations
  • Client dissatisfaction
  • Scheduling conflicts or inability to attend sessions
  • Relocation, financial hardship, or personal circumstances
  • Dog temperament, health, or behavioral limitations
  • Failure to follow training instructions or complete assigned work

2. Assumption of Responsibility

Client acknowledges that dog training is a variable process dependent on handler consistency, environmental factors, and the individual dog. K9 Operations Dog Training does not guarantee specific results. The client assumes full responsibility for participation, follow-through, and outcomes.

3. Forfeiture of Services

Any unused sessions, packages, or services are non-transferable and non-redeemable for cash or credit.

Failure to schedule or attend services within one (1) year from the date of purchase will result in automatic forfeiture of all remaining services without refund or credit. Re-engagement will require the purchase of a new program at current rates.

4. Chargebacks and Payment Disputes

Client agrees not to initiate any chargeback, dispute, or payment reversal with their financial institution.

In the event of a chargeback or dispute:

  • Client will be considered in material breach of this agreement
  • K9 Operations Dog Training reserves the right to pursue all legal remedies, including collections, recovery of the original amount, administrative fees, and reasonable attorney’s fees
  • Client agrees to be responsible for any and all costs associated with recovering disputed funds

5. No Exceptions Policy

Any exception to this policy must be:

  • Approved in writing, and
  • Signed by an authorized representative of K9 Operations Dog Training

Verbal statements, assumptions, or prior practices do not constitute a waiver of this policy.

6. Acknowledgment and Acceptance

By purchasing or participating in any service, the client acknowledges that they have:

  • Read this No Refund Policy in full
  • Understood all terms and conditions
  • Voluntarily agreed to be legally bound by this policy

Firearm Policy & Assumption of Risk Clause

K9 Operations Dog Training maintains a Pro-2A policy. Staff may lawfully open carry and/or conceal carry firearms during business operations in full compliance with all applicable federal, state, and local laws. Firearms are carried solely as a precautionary measure for general public safety and protection against potential external threats.

Under no circumstances will a firearm be used against a client’s dog. Any lawful use of force would be strictly limited to situations of legitimate self-defense as defined by applicable law.

All K9 Operations Dog Training staff who choose to carry are legally permitted to do so and are expected to follow safe handling practices and all applicable legal standards. Staff participate in ongoing and routine firearms training to maintain proficiency, safety, and responsible carry standards.

If at any time a client is uncomfortable, they may request that the firearm be secured in a vehicle during the training session, when reasonably feasible.

Client acknowledges that dog training—particularly involving dogs with behavioral or aggression-related concerns—carries inherent risks, including but not limited to bites or physical injury. By entering into this agreement, the client understands that K9 Operations Dog Training and its staff operate in environments where such risks may be present as part of professional training activities.

Client agrees to fully disclose any known history of aggression, prior bites, or behavioral concerns prior to the start of services. Failure to provide accurate and complete disclosure may result in immediate termination of services and may affect any applicable liability considerations.

K9 Operations Dog Training reserves the right to refuse or discontinue services if safety conditions are compromised due to nondisclosure or unsafe client handling.

Client Responsibility & Training Maintenance Statement

At K9 Operations Dog Training, all training results are directly dependent on the client’s consistency, participation, and willingness to properly implement and maintain the training techniques provided.

Client acknowledges and agrees that:

  • The effectiveness and longevity of all training is 100% reliant on the client’s follow-through and maintenance of the training methods taught.
  • K9 Operations Dog Training provides the knowledge, structure, and foundation, but it is not responsible for ongoing maintenance, reinforcement, or day-to-day application of training once instruction has been delivered.
  • Failure by the client to consistently apply training techniques, commands, and structure may result in regression of the dog’s behavior, for which K9 Operations Dog Training bears no responsibility or liability.

By engaging in services, the client accepts full responsibility for maintaining training standards and understands that long-term success is determined by their own effort and consistency—not solely by the instruction provided.

Bite History Disclosure Clause

At K9 Operations Dog Training, the safety of our staff, clients, and the public is a top priority. Due to the inherent risks associated with dog behavior, the client is required to fully disclose any history of aggression.

Client acknowledges and agrees to the following:

The client must fully and truthfully disclose any known history of aggression, including but not limited to:

  • Prior bites or attempted bites (to humans or animals)
  • Growling, snapping, lunging, or guarding behaviors
  • Any incidents resulting in injury or perceived threat

Failure to disclose any known bite or aggression history will be considered a material breach of contract.

K9 Operations Dog Training reserves the right to:

  • Immediately terminate services without refund
  • Refuse to handle or continue working with the dog
  • Require additional safety measures (muzzles, barriers, etc.)
  • Refer the client to a specialized program if deemed necessary

Client accepts full legal and financial responsibility for any damages, injuries, or incidents caused by their dog, regardless of training status.

K9 Operations Dog Training, its owners, employees, and affiliates shall be held harmless and not liable for any injury, damage, or loss caused by the dog before, during, or after training.

By engaging in services, the client certifies that all information provided regarding the dog’s behavior is accurate, complete, and not misleading, and understands that withholding information may result in immediate termination of services.

Mandatory Contract Requirement

At K9 Operations Dog Training, all clients are required to enter into a signed written agreement prior to the commencement of any services.

Client acknowledges and agrees that:

  • No training services will be provided until a contract has been reviewed, signed, and accepted by both parties.
  • The signed contract governs all services, policies, liabilities, and expectations between K9 Operations Dog Training and the client.

Refusal or failure to sign the required contract will result in:

  • Immediate denial or termination of services, and
  • K9 Operations Dog Training reserving the absolute right to refuse service to the client without exception

K9 Operations Dog Training maintains a strict no-contract, no-service policy, and will not engage in any form of training, consultation, or handling of a dog without a fully executed agreement in place.

By requesting or attempting to engage in services, the client acknowledges and accepts this requirement in full.

Limited Waiver of Legal Action by K9 Operations Dog Training

At K9 Operations Dog Training, we acknowledge the inherent risks involved in working with dogs, particularly those exhibiting behavioral or aggression-related issues.

K9 Operations Dog Training agrees that, under normal training and assessment conditions, it will not independently pursue legal action against the client for bites or injuries sustained by K9 Operations Dog Training staff that occur as a direct result of working with the client’s dog.

However, the client acknowledges and agrees that this provision is strictly conditional and shall be considered null and void under the following circumstances:

  • Failure to fully disclose any known bite history or aggressive behavior prior to the appointment
  • Any form of misrepresentation, omission, or withholding of behavioral history, including prior incidents of biting, lunging, snapping, or threatening behavior
  • Failure to follow safety instructions or handling protocols provided by K9 Operations Dog Training
  • Situations where the client’s actions or inactions directly contribute to or cause the incident

In the event that K9 Operations Dog Training is not informed in advance of a dog’s bite history or aggressive tendencies, this clause may be immediately modified, revoked, or deemed unenforceable at the sole discretion of K9 Operations Dog Training, and the company reserves the full right to pursue any and all legal remedies available.

Limited Exception – Newly Acquired Dogs

The only exception to the disclosure requirement applies to dogs that have been recently obtained through rescue, adoption, or transfer from a shelter or agency within thirty (30) days prior to the signing of this agreement.

Client acknowledges that:

  • Certain behavioral issues, including aggression, may not present immediately and may develop over time depending on environment and handling
  • This exception applies only if the client had no prior knowledge or reasonable indication of aggressive behavior at the time of signing

This exception shall not apply if:

  • The client was aware of any prior bite history or aggression
  • The dog exhibited observable warning signs that were not disclosed
  • Any information regarding the dog’s background was intentionally withheld

Nothing in this clause shall be interpreted as a waiver of K9 Operations Dog Training’s right to seek legal action in cases involving gross negligence, willful misconduct, intentional harm, or undisclosed aggression.

Client remains fully responsible for the actions of their dog at all times and agrees that this clause does not limit the client’s liability for any injuries or damages caused.

Vaccination & Medical Record Requirement

In the event of any bite, scratch, or injury sustained during training or assessment, K9 Operations Dog Training reserves the right to immediately request and obtain proof of current vaccination records, including but not limited to rabies vaccination.

Client agrees that:

  • Up-to-date vaccination records must be provided upon request without delay
  • Failure to provide accurate or current records may result in immediate termination of services. Any medical costs, evaluations, or treatments required as a result of injury—particularly in cases where vaccination records are unavailable, outdated, or falsified—shall be the sole responsibility of the client

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